Customer Service Department of Cajamar Vida
At Cajamar Vida, S.A., we make available to you our Customer Service Department, whose purpose is to handle and manage any complaint or claim related to policy contracting, premium collection, claims monitoring or any other matter affecting your interests and rights legally recognised to you.
Our commitment is to provide efficient, personalised service and to offer a prompt and appropriate response to your needs.
The Customer Service Department is governed by the provisions of Act 44/2002 of 22 November on Financial System Reform Measures, Order ECO/734/2004 of 11 March, as well as all other applicable regulations concerning the protection of financial services customers and by the internal regulations approved by the Entity pursuant to such regulations.
The Customer Protection Regulations govern the procedure for the submission, processing and resolution of complaints and claims filed with the Entity. They may be consulted and downloaded in the following languages:
All natural or legal persons may contact this Service in their capacity as:
Provided that the complaint or claim relates to rights and interests legitimately recognised under contracts, regulations on transparency and customer protection, or good financial practices and customs.
Complaints and claims must be submitted in writing to the Complaints and Claims Service, either in paper format or by electronic means, through any of the following channels:
Customer Service Department of Cajamar Vida, S.A.
Plaza Manuel Gómez-Moreno, 5 · 8th Floor
28020 Madrid
At any Caja Rural de Cheste branch open to the public, where staff will forward your complaint or claim to our Customer Service Department for processing.
The Entity also makes available to its customers standardised complaint and claim forms, which provide information on the case-handling procedure and facilitate their submission and management.
The Customer Service Department pays special attention to people in vulnerable situations, guaranteeing accessible, clear and understandable assistance adapted to their specific needs.
For this purpose, personal, economic, social or digital circumstances that may limit their ability to interact with the Entity will be taken into account in order to provide an appropriate, inclusive service tailored to their particular needs. To this end, it will be necessary for you to inform us of any circumstance that may constitute a situation of vulnerability and require specific assistance measures.
