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General terms and conditions for loans and mortgages Act 5/2019
General Terms and Conditions and other terms from our insurance documents
Securities custodianship and management contract (PDF 137,85 KB)
Discretionary portfolio management contract (PDF 333,88 KB)
Modification of contractual terms and conditions

Rates and fees on current account overdrafts and credit account excess (PDF 857,73 KB)
Quarterly information about commissions and interest rates applied or offered (PDF 970,14 KB)
Maximum charges payable
Rates for our remote banking service
Information on exchange rates and discount rates
Limits on taking out/using Exchange Rate Insurance
Money and currency list prices

Customer advocacy and notes of interest
Regulations governing transparency and customer protection in financial services
Floor clause

Documents setting out fees and the most representative services associated with a payment account (PDF 143,4 KB)
Wefferent Pack (PDF 296,37 KB)
Basic Payment Account (PDF 1,34 MB)
Carnet Jove Account (PDF 492,44 KB)
Consumer Account (PDF 82,77 KB)
Minor account (PDF 473 KB)
Foreign currency account (PDF 17,92 KB)
360 Account (PDF 449,27 KB)
Individuals Welcome Rate (PDF 384,87 KB)
Wefferent Ahorro (PDF 119,16 KB)
Payroll account (PDF 1,8 MB)
Pensioners account (PDF 319,48 KB)

Office hours
Code of Good Practices for the Sustainable Restructuring of Mortgage-Backed Debts on Primary Residences
Code of Good Practices for the Renegotiation Framework for Customers with Secured Finance (PDF 1,59 MB)
Payment schedule for bills not paid by direct debit
Mortgage Loan Access Guide
Statement of card transactions, model S-1
Deposit Guarantee Fund: Information for customers (In Spanish)
(PDF 2,81 MB)
Guide to links (PDF 473,72 KB)
Information about personal data protection
Data Protection: Account Ownership Verification Service (PDF 32,12 KB)
Informative note on the extension of the term of financing operations with the guarantee of the ICO Covid-19 line (PDF 102,95 KB)
PSD2. Customer rights when making payments in Europe (PDF 319,34 KB)
Customer information leaflet on one-off payment transactions (PDF 228,65 KB)
Information Note ICO Lines Ukraine Guarantees (PDF 132,1 KB)