We can help you

Always close at hand, always with you. Contact us whenever you need to.

Available 24 hours a day, 365 days a year

FAQ...and answers...

Find answers to frequently asked questions about our products and services.

Enquiry

Help, help!

Have you been the victim of digital fraud or detected suspicious activity?

Help

Contact us

Send us your request via a web form and we will get back to you as soon as possible.

Contact

Your own personal manager.

If you are a customer, you can contact a personal manager for anything you need through Conecta from your online banking or app, and if you are not registered, you can do so through our Electronic Headquarters platform.

More information

You can also ask questions through CONECTA

Through the service"Via the "Te respondemos Chat" facility of online banking

Te respondemos/Chat

Any questions? Check out our infographics, videos and simulators to learn how our products and services work

Explanatory videos

Video explanations

Infographics

Visual explanations

Simulators

Financial simulators

Contact channels

See other contact channels

Committed to our seniors

We are committed to finding solutions for people over 65 through our 60.0 programme, which aims to provide assistance with technology and finances through the various services on our website.

That's why we want to be close to you at all times, providing you with a personalised helpline to assist you wherever you are.

Dedicated helpline for people over 65: 900 923 338

   

Call 900 923 338.