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General T&Cs, contracts, and other documents

General terms and conditions for loans and mortgages Act 5/2019 (in Spanish) Insurance Securities custodianship and management contract(in Spanish) (PDF 137,46 KB.) Modification of contractual terms and conditions

Prices, charges, interest rates, limits, and fees

Rates and fees on current account overdrafts and credit account excess(in Spanish) (PDF 851,01 KB.) Quarterly information about commissions and interest rates applied or offered(in Spanish) (PDF 957,07 KB.) Maximum charges payable (in Spanish) Rates for our remote banking service Information on exchange rates and discount rates (in Spanish) Limits on taking out/using Exchange Rate Insurance Money and currency list prices (in Spanish)

Customer protection and advocacy

Customer advocacy and notes of interest Regulations governing transparency and customer protection in financial services Floor clause (in Spanish)

Documents setting out fees and the most representative services associated with a payment account

Documents setting out fees and the most representative services associated with a payment account(in Spanish) (PDF 143,4 KB.)

Applicable Fees

Wefferent Pack(in Spanish) (PDF 350,44 KB.) Basic Payment Account(in Spanish) (PDF 23,92 KB.) Carnet Jove Account(in Spanish) (PDF 350,62 KB.) Consumer Account(in Spanish) (PDF 350,61 KB.) Minor account(in Spanish) (PDF 350,84 KB.) Foreign currency account(in Spanish) (PDF 327,53 KB.) 360 Pack(in Spanish) (PDF 353,53 KB.) Basic Pack(in Spanish) (PDF 351,43 KB.) Self-management rate(in Spanish) (PDF 350,39 KB.) Individuals Welcome Rate(in Spanish) (PDF 350,66 KB.) Wefferent Ahorro(in Spanish) (PDF 23,94 KB.)

Other information of interest to customers

Office hours Code of Good Practices for the Sustainable Restructuring of Mortgage-Backed Debts on Primary Residences Code of Good Practices for the Renegotiation Framework for Customers with Secured Finance(in Spanish) (PDF 1,59 MB.) Payment schedule for bills not paid by direct debit (in Spanish) Mortgage Loan Access Guide (in Spanish) Statement of card transactions, model S-1 Deposit Guarantee Fund: Information for customers (In Spanish) (in Spanish) Account transfer form(in Spanish) (PDF 104,38 KB.) Guide to links(in Spanish) (PDF 96,12 KB.) Información sobre Basic Payment Account (in Spanish) Basic Information about personal data protection (in Spanish) Informative note on the extension of the term of financing operations with the guarantee of the ICO Covid-19 line(in Spanish) (PDF 102,95 KB.)
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