What is this procedure for?
It allows you to reset your Online Banking password directly from a Cajamar cooperative group ATM, obtaining a receipt with the new password and a confirmation SMS sent to the registered phone number.
Prerequisites.
- Have a debit, credit, or combined card from the Cajamar Cooperative Group.
- Have a mobile phone number registered and updated with the institution.
How to recover the password step by step?
- Insert your card into the ATM.
For security, cover the keypad when entering your PIN.
- Access the operations menu and select the “View more” option until the "Manage home banking and electronic headquarters" option appears.
- Select "Manage home banking and electronic headquarters"
- Select “Restore on-line banking password”.
- Receive the new password
The ATM will generate a receipt where your new password will appear.
In addition, an SMS will be sent to the phone number you have registered with the institution. "
